Top 4 Condens Alternatives in 2024
January 2022
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3 min read
Condens is a user research repository that makes storing, analyzing, and sharing UX research data easier, faster, and more enjoyable.
While Condens is a reliable UX data storage solution, it is not a one size fits all tool. There may be times when users look for alternative options that better suit their needs.
In that case, we have brought you the top 4 Condens alternatives.
1. Reduct.Video
Similar to Condens, Reduct allows user researchers and insights teams to work with video and audio footage, using transcripts.
You can search through your entire repository, to find the moments that matter. For example, you might want to search for that specific instance where a user mentioned something about a bug they encountered in your product’s mobile app.
You might not remember the exact words someone said, Reduct’s fuzzy search also searches for relevant synonyms for the word. Reduct will find that moment even if the user said 'error' instead of 'bug.'
Reduct is also a qualitative research synthesis tool. Highlight key moments in your transcript, and organize and structure them using tags. Work collaboratively and at speed, with no prior video editing experience.
And with Reduct’s videoboard feature, you can organize related video snippets in a 2D canvas, just like you would work with sticky notes on a whiteboard.
One feature that pro-UX researchers love is being able to clip and share small findings as ‘research snacks’, with just a link.
Research snacks are short snippets from a lengthy video that show a small user pain point, story, or insight that can build interesting discussions when shared on Slack.
If you work with many video and audio recordings and in a team, Reduct can be a viable alternative to condens.
2. Dovetail
Dovetail lets you make sense of all your customer research in one intuitive, collaborative, and searchable platform.
Although both Condens and Dovetail have transcription features, Dovetail’s transcription AI is more robust than Condens.
Dovetail has advanced tagging capabilities that allow you to highlight notable quotes in the transcript and compile themes. This makes it easy for teams to collaborate and for clients and stakeholders to understand the customer journey.
Overall, Dovetail makes the process of interview synthesis much more efficient.
3. EnjoyHQ
EnjoyHQ is the easiest way to search, organize and share all your customer feedback and user research in one place.
EnjoyHQ is notable for its diverse range of integrations, making it the optimal choice for your team to prevent duplication of effort. EnjoyHQ is built with team collaboration at heart, an example being the assign feature, where you can assign documents to team members.
EnjoyHQ helps UX and product teams learn from customers faster by streamlining their customer research process. Used by teams at Adobe, Intercom, and GrubHub, EnjoyHQ makes it easy to centralize, organize and share customer insights and user research data in one place.
With unlimited storage, all your data can live in the same place.
Compared to Condens, EnjoyHQ provides unlimited transcription. You can upload and transcribe all your video and audio files for free.
So if you’re looking for free unlimited storage and transcription, you might want to try EnjoyHQ.
4. Productboard
Productboard is a customer-centric product management platform that helps organizations get the right products to market, faster. It helps product teams understand what customers need, prioritize what to build next, and align everyone around the roadmap.
With Productboard’s user insights, you can prioritize your product around a clear strategy that helps you understand what to build next.
Productboard’s customer-centricity helps you validate your feature ideas directly from customers and take action on top-requested features, which Condens doesn’t provide.
Product managers can streamline their workflow by pushing prioritized features into their development planning tools like JIRA, Slack, Teams, etc., and track their progress using Productboard.
This allows for all key feature data to be synced across all systems, and saves time by eliminating the need to manually update multiple platforms.
If you are a fast-paced startup that cannot risk spending critical dev resources on a whim and want to build features that your customers actually want, Productboard might be worth trying.
While Productboard does not position itself as a UX research tool, it’s worth exploring if your goal is to connect customer insights with your product roadmap.
Choose Your Alternative
While Condens is a popular UX research tool, it is not the only one.
Call us biased, but we think Reduct can be an excellent alternative to Condens, both as a research repository and as a synthesis plus collaboration tool.
Our support team is always available to help you with any specific questions about migrating your existing research workflow from Condens to Reduct or to give you a customized demo that shows the power of Reduct.
Researchers love Reduct because it helps them to be better and more successful at what they do. Schedule a call to learn more →
