Most transcriptions are completed within minutes, even for hours-long videos. We use parallel processing, breaking videos into small sections that are transcribed simultaneously. This means a one-hour video is typically transcribed in about 3-5 minutes, regardless of its length.

We offer a free trial where you can test our transcription service with your own content. You can experience the full functionality of our platform, including transcription, editing, and collaboration features. You can process up to 2 hours of video for free as part of the trial.

Yes, we support transcription in over 90 languages and dialects. This includes major languages like Spanish, French, German, Chinese, and Japanese, as well as many less common languages. Our AI models are continuously trained to improve accuracy across all supported languages.

We accept a wide range of video and audio formats, including but not limited to MP4, MOV, AVI, WMV for video, and WAV, MP3, AAC, M4A for audio. If you have a file type not listed here, contact our support team, and we'll do our best to accommodate your needs.

Our AI is trained on a diverse range of accents and dialects, allowing it to handle various English accents with high accuracy. For specialized terminology, while our AI continually improves, you can easily edit the transcript to correct any misinterpretations. You can also provide us a glossary of names, places, and things in the audio when you send it off for processing for better accuracy.

Our transcripts include word-level time-stamps, which also enable you to navigate the video using the transcript. The transcripts also have speaker labels, which you can edit.

Yes, you can upgrade any transcript that you feel needs human review with just a click of a button. You can review and edit the AI transcripts yourself too. They are generally accurate but can sometimes have a few errors.

Our AI-powered transcription is already extremely fast, typically completing within minutes regardless of the video length. If you submit a transcript for human review, a corrected transcript will arrive overnight. That's the fastest we can guarantee.

In cases of poor audio, our AI does its best to transcribe accurately. You can always edit the transcript to correct any errors or upgrade to human transcription.

We take security and confidentiality very seriously. We use bank-grade encryption (AES-256) for all data, both in transit and at rest. We comply with industry standards like SOC 2 Type II, GDPR, and HIPAA. Our infrastructure is hosted on Google Cloud Platform and we maintain strict access controls and conduct regular third-party security audits.

We don't use any subprocessors for core Reduct.Video transcription and video editing features. We use OpenAI for some advanced features such as summarization. We have an agreement with OpenAI where they promise not to use any of our customer data for training their models, and if you want to turn off those features too, we can do that for Enterprise accounts.

We accept all major credit cards for regular subscriptions. For enterprise clients, we also offer invoice-based payments.