There are two main types of video to text transcription services: computer vs. human.
- Computer video and audio transcription software — also called automatic transcription — is the go-to when you want a high-quality transcript that’s ready in minutes.
- Human video and audio to text transcription services are the better option when you need your transcript to be 100% accurate or you’re dealing with poor audio quality (background noise, multiple speakers, accents, technical terms, etc.) that a computer just can’t transcribe well.
Most transcription services are just one or the other — and the vast majority of them are computer-only transcriptions — but there’s certain times when computer transcription works, and other times when users need the added accuracy of human transcription.
That’s why Reduct.Video offers both:
- Our computer transcripts are ready in minutes, editable, and on par or better in terms of accuracy with other leading computer transcription software.
- Our human transcripts are extremely accurate, and we provide the fastest (and most affordable) human transcription in the industry — we deliver transcripts back in 24 hours, but most transcripts are ready much sooner than that.
In this post we’ll talk about when to use computer vs. human transcription, how our two transcription services work, and review seven other video to text transcription services.
- Computer vs. Human Transcription
- Reduct’s Video Transcription Services
- How to Use Transcripts in Reduct.Video
- Best Video to Text Transcription Software Options
Transcription is just the tip of the iceberg at Reduct.Video. To learn more about our tools beyond transcription, and see how you can use your transcripts to create and share compelling videos, Get a Free Trial and upload your first project!
Computer vs. Human Transcription: Who Should Use Human Transcription?
If you need a transcript as fast as possible and small errors don't matter, then computer transcription software works perfectly fine. In general, computer-generated transcripts are about 85% accurate, so your transcript may have a few errors here and there, but most users can read around those errors and make sense of what the transcript is relaying. Computer transcripts are often used by content marketers or journalists who are conducting interviews and using their transcripts to write articles.
On the flip side, if you’re in a position where you need a polished transcript — whether you’re a researcher and sharing this transcript with stakeholders or you’re a filmmaker and using the transcript to add captions to video — human transcription services are the better option because they have a 99% accuracy rate.
As we mentioned above, human transcription is also necessary if you’re trying to transcribe audio that isn’t the greatest quality. We recommend human transcription when your audio or video file has:
- Distracting background noise
- Multiple speakers
- Speakers with accents
- Speakers who use a lot of jargon
For example, we once talked with a customer whose computer transcription software kept transcribing their interviews incorrectly: they were doing research on “wait lists,” but the transcription software they were using kept transcribing “wait lists” as “weightless,” and all of their transcripts were inaccurate and unsearchable. (Ultimately wasting their time and money.)
So they made the switch to human transcription software. After they made the switch, their recordings were more accurately transcribed because humans can make better distinctions between words or phrases that sound similar.
So who does human transcription help most?
- Researchers (UX researchers, market researchers, or really anybody who’s conducting interviews with research participants — especially those who conduct focus groups)
- Documentary filmmakers, video editors, and professionals who work at production agencies (Pretty much anybody who’s using a transcript to edit video or add captions to videos)
- Those who work in law firms and need to transcribe police interviews, body camera footage, hearings, trials, etc. into legal documents
- Anybody who’s sharing a transcript with somebody who wasn’t involved in the interview or filming
The only problems with human transcription are cost and time: professional transcription services can be expensive, and those that are more affordable generally have lengthy turnaround times. If you’re working on a tight budget or deadline, opting for human transcription can seem impractical. And sure, manual transcription is always an option, but transcribing videos and audio files yourself can take hours.
That’s why we created a solution that offers instant computer transcriptions and an industry leading 24 hour turnaround — no matter the length of the recording — on extremely accurate human transcriptions that are also extremely affordable.
Reduct’s Video Transcription Services: Industry Leading Turnaround Time on Human Transcription
Reduct offers both an computer transcription software and human transcription service:
We provide high-quality computer transcription for users who want a transcript in minutes, and all of our transcripts are editable in case you do come across any errors you want to correct.
Or you can select human transcription if you want a completely error-free transcript. We deliver transcripts back to our users within 24 hours, and we’re the most affordable 24-hour human transcription service available (costing $1.67 per audio minute).
Here’s how our human transcription process works:
- After you upload your video or audio file, we break it up into chunks and send each chunk to a number of human transcribers. (This is what gives us a quicker turnaround time than most other human transcription services. Plus, it provides better security because no single transcriber has access to your entire transcription.)
- Each transcriptionist listens to their assigned section of audio/video and transcribes it to text.
- Senior transcribers also do a round of quality control at this stage to make sure the content of the transcripts is error-free.
- Once each section is transcribed and double-checked, we piece all of the chunks back together in one text file.
- After it’s pieced back together, we use artificial intelligence and speech recognition to analyze each chunk of audio, identify speakers, and assign each section of audio to the appropriate speaker.
- Then, once the transcript is ready, we send it back to you!
Beyond Transcribing: How Reduct Helps Teams Organize, Share, Edit and Analyze Large Collections of Video and Transcriptions
The majority of video and audio transcription software just transcribe and that's it. But we found that most people who are transcribing videos aren’t just looking for a transcript… they actually want to use that transcript to achieve a greater goal. For example, most of the customers we talk to who are interested in transcription software want to utilize their transcripts to:
- Analyze the content of their video interviews (e.g. pull important quotes and identify important insights)
- Search through their library of transcripts to find specific moments or look for patterns between recordings
- Share research findings with other team members
- Add subtitles to videos and improve accessibility
- Edit video content to showcase and share the most valuable moments
Reduct is built to help with that entire process: you can use transcripts to search video and highlight important insights, edit video and compile compelling clips, add captioning to videos, store videos in a central repository, and share videos or transcripts with peers and other stakeholders.
Let’s talk more about these features and how you can use them to better utilize your video content.
Reduct’s Advanced Search Features
One of the best features of transcripts is search — unlike video, you can just Ctrl+F text! But even with Ctrl+F, searching through hours of transcription is still a pain. Here are some typical issues:
- Many systems deliver transcripts as stand-alone files, and it’s a giant pain to type the same keyword in multiple different files or browser tabs.
- People use different words to describe the same things. One person can talk about their "luggage," another about their "suitcase," and a third about their "bag." Searching for concepts like this can be tricky with just keyword search.
- Human memory isn’t exact. We remember things approximately — by concept, not keyword. For example, a user described spending hours searching for a story someone told about their aunt, and when they eventually found it, it turned out they were talking about their sister — he'd just misremembered the exact female relative.
But our advanced search features solve those problems in two ways:
- Our Project-Based Search allows you to search entire project folders in one fell swoop, so you don’t have to search transcript by transcript for important findings.
- Fuzzy Search analyzes concepts and themes instead of looking for exact search terms. That way, you can type in something general about the moment you’re looking for — instead of trying to remember the exact wording that was used — and our software will pull all relevant results.
Your Team’s Videos, All in One Place
Reduct doesn’t just store your transcripts, but also stores your video and audio files in a web-based repository. Anyone in your team can easily log in, and access any of the raw footage. Reduct.Video doubles as a video asset management (VAM) tool, with easy to use tools (like folders, guest vs. team and commenter vs. editor permissions) to improve organization.
Even better, video and transcripts are stitched together, word for word — you can click on any word and play video from that exact moment. This makes reviewing video both fast and fun: you can read the transcript to skim some sections, and play video back when you really want all the nuance.
Highlights & Tags
Many of Reduct’s users — especially researchers — need to use transcriptions to find patterns and pinpoint key themes amongst their videos. And the traditional way of conducting this type of analysis is to do a paper edit. However, paper edits take a lot of time, and it can be hard to share those findings once you do mark up your transcription.
In contrast, we allow teams to highlight phrases and sections of interviews right within Reduct, and then store those sections of video in our software.
Teams can use tags from their codebook to categorize highlights, and even share or download highlighted sections with only a few clicks. This helps researchers keep track of their findings and quickly share important clips.
To improve collaboration, we also provide a commenting feature so teams can communicate on findings in Reduct (and come back and view that comment thread at any time) instead of messaging about projects via email, GChat, or Slack and having to jump back and forth between applications.
Glossaries & Transcription Hints
We mentioned earlier that computer transcription tools have a difficult time translating industry-specific or company-specific terms, or spelling speakers’ names. To avoid inaccuracies in our transcripts, we allow users to share a glossary of specific words — or “transcription hints” — when uploading each of their recordings so our transcription professionals or software can be on the lookout for those terms and transcribe them correctly
In Reduct, users can:
- Edit out content by striking through text in the transcript
- Create clips of video by highlighting text
- Put together highlight reels and build video narratives by dragging and dropping video clips into sequence
- Add subtitles to videos by turning on captioning
- Insert text slides into videos by dropping them between video clips
(Our software also integrates with advanced editing tools like Adobe Premiere Pro and Apple’s Final Cut Pro if you want to do additional edits there.)
Custom Share Links & Download Features
Sharing large files, like video files, over email isn’t easy; uploading files can take a long time, and when files are too big, you have to resort to other means of sharing, like shipping hard drives via snail mail. So we allow users to share transcripts, video clips, highlight reels, and project folders with other team members and external parties directly from Reduct with permissions and custom share links
Users can also download files from Reduct straight to their computer so they can use those files however they want.
To learn more about our entire suite of tools and see how they can help you do more with your transcripts, to get started Get a Free Trial
Other Video to Text Transcription Services
Our software is one of the more robust transcription tools available because we do offer a number of advanced features to utilize transcripts for different purposes. However, teams who are searching for video to text transcription tools might also consider some of these options:
$0.25 per minute of audio for computer transcriptions, $1.25 per minute of audio for human transcriptions
Pros: Rev offers both computer and human transcription, and they’re a popular transcription software because they do offer both transcription options. Rev users also like the fact that they can translate videos in different languages.
Cons: Rev is purely transcription software and doesn't provide users the tools they need to edit those transcripts or use transcripts for other purposes. Their rushed transcription service can get really expensive, and they typically have a long turnaround time for larger files (e.g., 35 hour turnaround time for 90 minutes of audio). They also charge extra for captioning and subtitles.
$2.50 per minute of audio for computer transcription and closed captioning
Pros: 3Play Media is a closed captioning and computer transcription software with three different subscription options to suit different teams. In addition, 3Play Media offers audio translation, multi-language captioning, and gives teams the tools to collaborate on transcripts within their platform.
Cons: 3Play Media doesn’t offer transcription without captioning, so you have to pay for both even if you don’t need captions. They also don’t offer full human transcription, but users can pay an extra fee to have a human review their computer transcript before it’s delivered back to them.
$0.25 per minute of audio for computer transcription
Pros: Temi offers computer transcription, as well as tools to edit transcripts, add speaker names to transcripts, and add timestamps within transcripts.
Cons: Temi users have said that their computer transcription isn’t very accurate, and they have to spend extra time editing errors out of their transcripts. Temi also doesn’t offer human transcription for users who need more complex audio and video files transcribed.
Pricing varies on preferred turnaround time of human transcription, but TranscriptionWing charges $1.99 per minute of audio for 1-day delivery
Pros: TranscriptionWing is a human transcription service that allows users to choose how fast they want their transcription delivered back to them. They can deliver transcripts back in less than four hours if you need them quickly, but they also offer a cheap 5-day turnaround option for teams who aren’t pressed for time. TranscriptionWing also offers extras: they’ll translate recordings in different languages, add closed captions to your video imports, edit messy computer transcripts for better accuracy, and they’ll even transcribe and summarize meetings so you have the most important notes.
Cons: Although TranscriptionWing offers a computer transcription editing service, they don’t provide computer transcripts. Users would have to get these transcripts elsewhere and then send them to TranscriptionWing for polishing. Also, TranscriptionWing’s services are not super budget-friendly, and pricing can get pretty steep for fast turnaround times.
$0.72 per minute of audio for human transcription (5-day turnaround) or $2.50 per minute of audio for human transcription (6-12 hour turnaround)
Pros: GoTranscript is an affordable and fast human transcription service. When reading reviews of GoTranscript, many users mention that transcripts are pretty accurate and they had a positive experience with their company.
Cons: Some reviewers mentioned that they had to wait days for their transcript — and one user even mentioned waiting a whole week — to receive their transcript. Plus, their rushed transcription option can get really expensive since they charge $2.50 per minute of audio.
Prices range from $0.79 to $2.00 per minute of audio for human transcription
Pros: TranscribeMe is a human transcription service that offers three transcription options for teams with different budgets and needs. They use speech recognition software to identify speakers in audio and video, and they provide timestamps within their transcripts for users who need to know the timing of different words and phrases.
Cons: TranscribeMe’s more accurate transcription options, Standard and Verbatim, have up to 3 day turnaround time, so this option may not work for teams who are in a pinch.
Pricing depends on plan and users can choose to receive bills monthly or annually
Pros: Trint’s transcripts are editable, and Trint provides different features so teams can highlight important information in their transcripts, quickly search their library of transcripts, and share transcripts with other team members. Users also like Trint because they offer multi-language transcription.
Cons: Trint only offers computer transcription and does not provide a lot of specific information on the accuracy of those transcriptions or how long the transcription process can take. Some reviews of Trint also mention that their multi-language transcription feature is prone to error and could use some updating
$0.10 per minute of audio for computer transcriptions, $0.80 per minute of audio for human transcription
Pros: Scribie offers both computer or human transcription; computer transcripts take 30 minutes or less, while human transcripts are delivered back to users within 36 hours. They also offer free re-reviews, meaning they’ll rework the transcript and fix any errors for free if you’re not satisfied with it.
Cons: Like some of the other options listed above, Scribie is another transcription software option that solely delivers transcripts back to users. They don’t offer storage or other features to use your transcripts once they’re delivered back to you.
Pricing depends on plan and users are billed annually
Pros: Otter is a 100% AI-powered computer transcription software that delivers transcripts in under an hour. Otter also provides users tools to edit, store, and share transcripts.
Cons: Otter does not offer human transcription, so it really only works for teams who are fine with using computer-generated transcripts. Reviews of Otter.ai mention that the search feature is lacking, so it can be hard to search through your library of transcripts to find the information that you need.
Try Reduct.Video’s Transcription & Editing Tools for Free
Reduct.Video is more than just transcription software, we’re a video storage solution, a video editing software, and a collaborative platform where teams can work together to create engaging and powerful video narratives. We give teams advanced tools to help them do more with their transcripts, and we design all of those tools so that they’re easy enough for anybody to learn and adopt.