How to Summarize 911 Calls

September 2025

1 min read

911 calls can be short, but sometimes 20-30 people call in about a single incident. For example, multiple witnesses might call in to report that someone was shot, each offering a unique perspective as the situation unfolds. When you’re reviewing these calls, you’re looking for key witness statements, checking for contradictions, and flagging what doesn’t match the police report.

Previously, finding those answers meant spending hours listening to calls and reviewing other discovery materials.

Now, Reduct.Video’s summarization feature points you to key moments fast, letting you focus your limited time where it matters most.

Step 1: Upload all the 911 calls and get their transcripts

In Reduct, you can easily upload multiple 911 calls by dragging and dropping them into the left-hand side panel.

Reduct transcript that is timestamped and interactive.

Transcripts will be ready in around 15 minutes. These transcripts are timestamped and interactive, so you can click on any part to jump directly to that moment in the 911 call.

Step 2: Get a custom AI summary of 911 calls

Go to Interact > Custom.

A pop-up box will appear. Type in the questions you want the summary to answer in the box. Make sure Save custom summary to project is checked so you can reuse it for other calls.

Then click on Generate a summary.

What custom summary of a 911 call looks like in Reduct

This will give you summaries structured around the questions that matter most to your case, with each point timestamped so you can verify details.

Note 💡

Reduct also provides pre-made template questions for 911 calls across different incident types, such as robbery, carjacking, and more, that you can customize and get a custom summary. To access the templates, go to Interact > Templates > Select a template > 911 call > Choose the incident type.

If you’re using Reduct for criminal or public defense and this feature is not available to you, contact us at support@reduct.video